Privacy Policy – Ian’s Cleaning

Last updated: 12/12/2025

Ian’s Cleaning (“we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the rights you have under the General Data Protection Regulation (GDPR) and Irish data protection law.

By using our website, booking our services, or contacting us, you agree to the practices described in this policy.

1. Who We Are

Ian’s Cleaning
Kildare, Ireland
Email: info@ianscleaning.ie
Phone: +353 089 940 4160

We provide residential and commercial cleaning services, including window cleaning, gutter cleaning, power washing, fascia & soffit cleaning, and related exterior services.

2. Information We Collect

We collect personal data to deliver our services safely, efficiently, and professionally. This includes:

a) Information You Provide Directly

• Name
• Address or service location
• Email address
• Phone number
• Details about your property (e.g., number of windows, access notes)
• Payment information (processed securely via third-party providers)

b) Information Collected Automatically

When you visit our website, we may collect:

• IP address
• Browser type
• Device information
• Pages visited and time spent on the site
• Cookies and tracking data (for analytics and performance)

c) Information From Third Parties

If you contact us via platforms such as Facebook, Google, or online directories, we may receive your contact details from those services.

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide and manage our cleaning services
  (scheduling, quoting, accessing your property, invoicing)
• To communicate with you
  (appointment reminders, service updates, follow-ups)
• To provide quotes and respond to enquiries
• To improve our website and marketing efforts
  (analytics, user behaviour insights)
• To comply with legal and insurance obligations

We do not sell, rent, or trade your personal information to any third party.

4. Legal Basis for Processing (GDPR)

We process your personal data under the following lawful bases:

• Contract – to deliver the services you request
• Legitimate Interest – for business operations, enquiry handling, scheduling, and marketing to existing customers
• Consent – when you opt in to marketing communications
• Legal Obligation – for tax, record-keeping, or insurance purposes

5. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration.

Your data is stored securely on:

• Encrypted devices
• Secure email accounts
• GDPR-compliant scheduling or payment systems

Only authorised team members have access to your information, and solely for the purpose of carrying out our services.

6. Sharing Your Data

We only share your information when necessary, and always securely. This includes:

• Payment processors (e.g., Stripe, PayPal)
• Accounting software providers
• Website hosting and email service providers
• Subcontractors or technicians where needed to fulfil a service

All third-party partners are GDPR-compliant and only use your data as instructed by us.

7. Cookies & Website Tracking

Our website may use cookies to improve your experience and understand how visitors use the site.

Cookies help with:

• Website performance
• Analytics (e.g., Google Analytics)
• Form submissions
• Marketing retargeting

You can manage or disable cookies at any time through your browser settings.

8. How Long We Keep Your Data

We retain personal data only as long as necessary for:

• Providing our services
• Maintaining legitimate business records
• Meeting tax and legal requirements

Typically, customer records are kept for 2 years unless you request deletion sooner (where permitted).

9. Your Rights Under GDPR

You have the right to:

• Access the personal data we hold on you
• Correct inaccurate or incomplete information
• Request deletion of your data
• Restrict processing in certain cases
• Object to direct marketing
• Request a copy of your data (data portability)

To exercise any of these rights, simply contact us at:
info@ianscleaning.ie

We will respond within 30 days.

10. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect children’s personal data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date will always reflect the most recent version. Continued use of our website or services means you accept the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

Ian’s Cleaning